Fast response and wide range

We have technical engineers covering first, second, and third tier cities across the country, with high timeliness and fast response time. We provide multiple SLA standards, such as 5 * 8 * NBD/7 * 24 * ND/7 * 24 * 4 multi time options, allowing customers to flexibly choose according to their needs

Advantages of spare parts warehouse system

As a server manufacturer, we have established a comprehensive spare parts inventory system to ensure sufficient supply of spare parts for various server models, reduce downtime caused by waiting for spare parts, and have sufficient remote cloud computing power as a supplement

Advantages of service types

Support mainstream server brands/multi platform GPU server maintenance, complete machine/module, air-cooled/liquid cooled workstations and other forms of maintenance services, special model GPU card S-card processing

Advantages of Customer Service System

Equipped with a mature unified business acceptance and scheduling system, providing multiple access channels such as 400, email, WeChat, etc. for repair reporting. Based on service needs, combined with current location information, technical level information, and spare parts availability information, unified scheduling of service personnel and spare parts can be carried out. The work order system continuously tracks and satisfaction evaluation can be conducted on the settlement. Difficult and miscellaneous problems can be upgraded to higher-level or R&D engineers for resolution